Settling disputes out of court

The starting point

Faced with an everyday dispute (a noisy neighbour, a parcel that never arrived, a deposit the landlord keeps), most people see two options, put up with it or go to court. The amicable route is free and often required before a lawsuit, yet few know it, and many turn up to the meeting angry and unprepared.

What I built

• A short questionnaire that points to the right amicable option for the situation, and says when the law requires it.
• A role-play game where every choice has a visible cost (relationship, money, time), and each level puts you in a different role.
• A learning path with quizzes, a glossary, and plain-language definitions of legal terms on hover.
• A site that works with a keyboard and screen readers, with no account and no data sent anywhere.

My part

I designed the role-play engine (scenario format, checks that every playthrough reaches an ending), its interface and results screen, and the accessible definitions used across the site.

The result

A complete prototype built in two days and pitched to the jury, after a working session with conciliators and mediators whose feedback was built in before the pitch.